At All Product Source Hub, customer satisfaction is important to us. This Refund and Return Policy explains the conditions under which returns, refunds, and exchanges are accepted.
Returns
We accept returns under the following conditions:
- Items must be returned within 14 days of delivery
- Products must be unused, unworn, and in original packaging
- Proof of purchase (order number or receipt) is required
Certain items may be non-returnable, including:
- Perishable goods
- Personalized or custom-made items
- Items marked as “Final Sale”
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method
- Refunds may take 5–10 business days to appear, depending on your payment provider
- Shipping charges are non-refundable, unless the return is due to our error
Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrectly shipped
If you need an exchange, please contact us with your order details and photos of the issue.
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund at no additional cost.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our mistake
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items
International Returns
For international orders, customers are responsible for:
- Return shipping fees
- Customs duties or taxes, if applicable
Order Cancellations
Orders may be canceled within 24 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.
Late or Missing Refunds
If you haven’t received a refund:
- Check your bank or payment provider
- Contact your credit card company
- If issues persist, contact us for assistance
Contact Us
If you have questions about this Refund and Return Policy, please contact us through contact@allproductsourcehub.com.